Refund policy

Preview before payment

Build your Sale Pack free. Read your indicative valuation and protected marketing document preview before deciding whether to pay £495. Legal documents appear as contents entries before payment, with forms, previews and downloads available only after payment and template approval.

No refunds once paid

No refunds once paid, except where the law requires one. We do not offer a discretionary change-of-mind refund. This policy does not exclude statutory rights or mandatory remedies for faulty or misdescribed digital content.

Before payment you confirm: I want access now. I understand that once I download my documents I lose my right to cancel. Your request for access is recorded. Applicable law determines when a cancellation right ends and what information or consent is required.

A payment fault or legal remedy

If you were charged incorrectly, cannot access what you paid for or believe the law requires a refund, contact the support address with your payment reference and a short explanation. Do not email payment card details.

Exceptional refunds can be recorded by the administrator with a reason. This does not replace your statutory rights. These draft terms must be checked before launch.